Banking products and servicesShow more
The Customer Advocate
If you're not satisfied with the outcome of your complaint you can contact AMP Bank's Customer Advocate at email@example.com. Please include your complaint reference number, a summary of your complaint and your contact details.
Other resolutions options outside AMPShow more
Financial Ombudsman Service
If you aren’t satisfied with the outcomes from AMP’s dispute resolution process, you can take your complaint to the financial service industry’s independent dispute resolution service. The Financial Ombudsman Service deals with unresolved complaints about financial advice, along with a range of other financial, insurance or investment products or services. This is a free service. Go to www.fos.org.au for more information.
Phone 1300 780 808
Fax 03 9613 6399
Write GPO Box 3
Melbourne VIC 3001
Superannuation Complaints Tribunal
If you aren’t satisfied with the outcomes from AMP’s dispute resolution process, you can take your complaint to the superannuation industry’s independent dispute resolution organisation, the Superannuation Complaints Tribunal. The SCT reviews the decisions of superannuation trustees as they affect an individual member.
Phone 1300 884 114
Fax 03 8635 5588
Write Locked Bag 3060
Melbourne VIC 3001
Australian Securities & Investments Commission
You may also contact the Australian Securities & Investments Commission (ASIC) with your concern and to learn more about your consumer rights.
Phone 1300 300 630
We stand behind our products and services
Our aim is to resolve your complaint straight away.
If we can’t, we’ll work to address your concern within 10 business days.
During this time, we will update you on the progress of your complaint, and will ensure you have a phone number to contact us directly about it.
If it takes longer than 10 business days to resolve your complaint, we’ll contact you and keep you updated.
- Banking, insurance, investments or financial advice concerns: if we cannot address your complaint in 45 days to your satisfaction, we will let you know and why, and advise of your right to contact the Financial Services Ombudsman.
- Superannuation: if we cannot address your complaint in 90 days to your satisfaction, we will let you know and why, and advise of your right to contact the Superannuation Complaints Tribunal.